top of page

Westend Dental Clinic Privacy Policy

1. Introduction

Westend Dental Clinic respects your privacy and is committed to protecting your personal health information. This policy outlines how we collect, use, disclose, and safeguard the personal data you provide to us in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA).

​

2. What Information We Collect

We may collect the following types of personal and health information:

  • Name, date of birth, and contact information (address, phone, email)

  • Dental and medical history

  • Insurance information

  • Appointment details and treatment records

  • Payment and billing details

  • Website usage data (when you use our site or online booking)
     

3. How We Use Your Information

We collect and use your information to:

  • Provide dental care and treatment

  • Schedule and manage appointments

  • Communicate with you regarding your care

  • Process payments and insurance claims

  • Comply with legal and regulatory requirements

  • Improve our clinic services and website

We only collect the minimum information necessary to deliver effective care.

​

4. How We Protect Your Information

We store your information in secure electronic systems and protect it using safeguards such as:

  • Encrypted dental management software

  • Secure physical storage and restricted office access
     

5. Sharing of Information

We do not sell or rent your information. We may share your data:

  • With other dental or healthcare providers (with your consent)

  • With your insurance provider for claims processing

  • When legally required (e.g. court order, public health reporting)
     

6. Website & Digital Privacy

When you visit our website, we may collect non-identifiable data for analytics (e.g. device type, pages visited) using tools such as Google Analytics or cookies. This helps us improve your online experience but does not identify you personally.

If you use our online booking or contact forms, your submitted data is handled securely and only used for appointment management.
 

7. Your Rights

You have the right to:

  • Access or correct your personal information

  • Withdraw consent (where applicable)

  • Ask questions about how your data is used

  • File a complaint if you feel your information is mishandled

To request access or make inquiries, contact our privacy officer below.
 

8. Contact Information

  Moataz Dabbour
  Westend Dental Clinic
  1902 Robertson Rd, Ottawa, ON K2H 5B8
 

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the revision date.

​

Revision Date: June 3rd, 2025

bottom of page